Management & Administrative Staff
Ms Mary McCabe - Mary is our practice manager. She is responsible for the day-to-day smooth running of the practice. She manages all clinical and administrative staff and oversees practice governance, quality and performance. She also deals with complaints and quality improvement.
Clinical Administration team
Our Clinical Administrators are trained for the specialist roles they perform. They are the first point of contact for anyone phoning or walking into the practice and help direct queries and requests to the correct member of the multi-disciplinary team within the practice, or to appropriate resources outside the practice. They observe the same rules of confidentiality and discretion as the clinical staff. They are vital members of the team without whom the Clinical Staff could not work effectively.
Mrs Kim Bailie, Senior Clinical Administrator - Kim joined the Team in December 2017 having previously worked in Killynether Practice, Newtownards. Kim works in reception and also has responsibility for: administration of non-NHS reporting such as insurance reports and private medical reports; subject access requests for medical notes; practice communication including the practice website, practice information screen in the waiting area, and practice notices.
Ms Kelly Adair, Clinical Administrator and Personal Secretary - Kelly joined the Silverbirch team in December 2018. She previously worked at The Old Mill Surgery in Newtownards. She works in reception and is also Dr Kinnear's personal secretary.
Mrs Linda Corbett, Cleaner and Administration Support - Linda is our cleaner and helps out with administration and reception duties when required.
Jaqi Culbert, Clinical Administrator - Jaqi joined the team in August 2020 during the COVID-19 pandemic having previously worked in a customer facing role in Specsavers opticians.
Mrs Hazel Gorman, Clinical Administrator - Hazel recently joined the team in February 2021 during the COVID-19 pandemic. She previously worked as a Customer Services Agent for Swissport at Belfast City Airport.